| Service | Transit time | Cost |
|---|---|---|
| Standard (USPS / UPS Ground) | 2–6 business days | Free over $75, otherwise $7.95 |
| Expedited | 2–3 business days | $14.95 |
| Overnight | 1 business day | $29.95 |
Orders placed before 2:00pm Pacific on a business day leave our Union City warehouse the same day. Orders placed later, or on a weekend or US holiday, ship the next business day. You will receive a tracking number by email as soon as a label is created.
We ship to Canada, the UK, the EU, Australia, New Zealand, Japan and Singapore. Rates are calculated at checkout from the carrier's live quote. Import duties and taxes are the responsibility of the recipient and are collected by the carrier on delivery. Oversized items such as backpacks may be restricted on some lanes; the checkout will tell you if that applies to your cart.
If something is not right, send it back within 30 days of delivery for a full refund of the product price. The item must be unused and in its original packaging with all accessories. We do not charge a restocking fee.
Refunds go back to the original payment method through Stripe. Depending on your bank, the credit typically appears within 5–10 business days of us issuing it. Original shipping charges are refunded only when the return is the result of our error or a defective product.
The fastest route is to return the original item for a refund and place a new order for what you want instead. If the item you need is out of stock, tell us and we will reserve one from the next inbound shipment.
Contact us within 14 days of delivery with photos of the parcel and the item. We will send a replacement or issue a refund and file the carrier claim ourselves — that is our job, not yours.